Claims Process – Tandem Claims Group

A Clear Path Through the Insurance Claims Process

When property damage occurs, the insurance process can feel overwhelming. Tandem Claims Group manages your claim from start to finish — bringing structure, clarity, and advocacy at every step.

A Clear Path Through Claims

Insurance claims involve inspections, documentation, carrier communication, and negotiation — often at a time when property owners are already dealing with disruption.

Our role is to take control of that process on your behalf, reduce uncertainty, and help move the claim forward with purpose and direction.

Planning phase

We define project scope, assess requirements, & prepare detailed construction plans.

Clear steps for every project

Consultation & Claim Review

We begin with a free consultation to understand what happened and review your situation. We explain the claims process, outline next steps, and answer questions so you know what to expect before moving forward.

01

Detailed Property Inspection

We conduct a thorough inspection of the property to identify all covered damage, including areas that may not be immediately visible. Findings are documented with photos, measurements, and notes.

02

Loss Documentation & Claim Preparation

Using the inspection results, we prepare organized and accurate documentation that reflects the full scope of loss. This step is critical to avoiding missed or undervalued damage.

03

Claim Submission & Carrier Communication

We submit the claim and manage communication with the insurance carrier on your behalf. This includes responding to adjuster questions, coordinating inspections, and handling follow-up requests.

04

Claim Management & Negotiation

As the carrier evaluates the claim, we monitor progress and address issues that arise. If the scope or settlement does not align with documented damage, we push back and negotiate.

05

Resolution & Next Steps

Once the claim reaches resolution, we help you understand the settlement and outline what comes next so you can move forward with repairs or restoration confidently.

06

Start your project today

If you’re facing property damage and need help navigating the insurance process, Tandem Claims Group is here to guide you through every step.

What This Means for You

Our structured workflow ensures safety, quality, and transparency in every residential, commercial, or renovation project we undertake.